FAQs

Shipping is free for orders over $199. All orders under $199 will be charged at a flat rate of $12.99.

Please be aware that we aim to dispatch items within 48 hours of receiving payment. Orders are shipped and delivered Monday to Friday. Orders placed over a holiday or during the weekend will be processed on the next business day. Packages should arrive within 2-5 business days.

We accept the following payment methods:

- All major credit and debit cards including Visa, Mastercard and American Express
- PayPal
- Amazon Pay
- Clearpay and Klarna (for UK customers)
- NihaoPay (UnionPay, AliPay, and WeChatPay) 

Please email support@mytripollar.com as soon as possible if you wish to change or cancel your order. We will do our best to honour your request. However, if your package has already been dispatched, we will be unable to deal with your request(s).

If for any reason you would like to return your device you can do it within 14 days. If you would like to return your order you can email support@mytripollar.com

Yes, you will have have a 2 year manufacturer warranty. 

We will provide you with tracking information, when you receive your email confirmation. 

An account is not needed to place an order. However, your email address or mobile number will be needed to place an order, to keep you informed on your orders status.

The STOP V uses DMA and single-RF (1st generation) technology to stimulate the facial muscle to promote facial slimming, toning and tightening. Whereas, the STOP X works to promote youthful skin by using Multi-RF (2nd generation) technology to target fine lines, wrinkles, and anti-aging.

The STOP Vx is the newest device to the Tripollar collection, the revolutionary factor and difference between the STOP X and STOP V, is that the STOP Vx combines the technologies between these two devices to give you a quicker, deeper and more effective treatment. Giving you the ability to use the devices DMA and Multi-RF modes. 

The STOP Vx can be used on your face, neck and under-eyes, although please always make sure to read and understand the user manual before any treatments. If you would like to use the STOP Vx around your under-eye area, you cannot use the device over eyelids, closed eyes, thyroid area, lips, ears, or breasts.

One of the unique features of the STOP Vx is that it harnesses both DMA & second generation Multi-RF modes; you can switch between the multi-RF & DMA + multi-RF modes. Instructions on how to switch between these modes can be found in the user manual.

Multi-RF can be used all over the face but the DMA + RF mode can only be used on the jawline area and not on any other areas of the face.

The STOP Vx can be used on the face and neck (please always first read the user manual for proper use instructions).  It can also be used on the hands.

Because all of our devices were designed, tested, validated, and verified with their designated preparation gels, it is not recommended to use any other gel. Each device has its own unique gel, and using the wrong type of gel could lead to poor results or even injury. Please note that we are not liable for any issues caused by or related to the use of other gels.

The STOP Preparation Gel has an expiry on 1 year from being opened. Depending on your use of the product it can last around 2 - 3 months. If you are in need of more Gel, you can purchase this individually on our store, or as a bundle to save money, remember that orders over £99 qualify for free shipping worldwide.

As a UK based company that sells internationally, we have made sure to provide the tools needed for all our customers worldwide or for those who travel with their devices. The STOP devices come with a UK, EU and North American interchangeable plug head.

Please note that the manufacturer does not provide any other specific country plugs. They have been designed to be used with any adapter to be suitable for any country use. 

The STOP Vx and other STOP devices, excluding the STOP Eye, are not rechargeable and have to be plugged in whilst being used.

The STOP Eye has been specially designed for the most delicate areas of the face, its size means it can be precise in how it targets these areas around the eyes, lips and smile lines (please always first read the user manual for proper use instructions).

The device uses RF technology to tighten the skin in these specific areas, increasing the production of collagen and creating smoother, healthier and younger looking skin, visible after the first treatment. 

As a UK based company that sells internationally, we have made sure to provide the tools needed for all our customers worldwide or for those who travel with their devices.

The STOP eye is rechargeable and therefore comes with a USB cable. This can be charged via a computer or socket using a USB compatible adapter. 

The Stop X is the latest generation of TriPollar Stop devices. TriPollar has taken the successful Radio Frequency (RF) technology of the original STOP device and made some incredible improvements.

The Stop X RF technology, stimulates dermal activity in order to kick start the natural production of collagen, improving your skin’s contours and overall condition. This slows down and reverses, signs of ageing and reduces the appearance of fine lines and wrinkles in just 8 weeks 

Our recommendation is to use the dedicated Stop Gel. The gel primes the skin for the transference of heat from the Stop X device.

Redness may occur during the treatment. However, this should pass after to 2-3 hours post treatment.

The Geneo Personal is beneficial for ALL skin types and for both men and women: Treatment with Geneo Personal provides the user with a deep cleansing of the facial skin, Exfoliation of the upper skin layer, Oxygenation of the skin from within and preparation of the skin for nourishment of active ingredients.

Oxygenation refers to oxygen levels in the blood and oxygen respiration mechanism. Regarding the skin (and other tissues), oxygenation is essential to the health and maintenance of the cells. As we get older, our skin loses its ability to retain and utilize oxygen for normal metabolic processes. Oxygen is necessary for the repair and regeneration of the skin

The Bohr Effect is a physiological mechanism for preserving the balance of CO2/O2 (carbon dioxide/oxygen) in the blood and tissue. When higher levels of CO2 are detected in the tissue, an increase of blood flow to the area will follow and the hemoglobin, which carries the oxygen in the red blood cells, will release the oxygen in that area and the red blood cells will pick up the CO2

Exfoliation is a Gentle removal of the upper layer of dead skin. Removal of a dead skin layer exposes a living skin layer that increases the metabolism, allowing us to absorb better moisture and oxygenation. Exfoliation assists the oxygenation by making the co2 available to the vital cell layer and thus helps the oxygenation process and the absorption process.

No. In order for the treatment to work, the reaction between the gel and capsule needs to occur and produces the desired results for your skin.

Our recommendation is to use the dedicated Geneo Personal products. The cream should be used after washing your face in your daily beauty routine and after using the cleansing brush.

A slight tingling sensation may be felt and will pass after face has been washed.

Redness may occur during the treatment. However, this should pass after to 2-3 hours post treatment.

Yes. The device can be washed under running water.